Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit or make a purchase from www.krazevape.com (the “Site”). Please be sure to read this entire Privacy Policy before using or submitting information to the Site.

Your Consent

This Privacy Policy forms part of this site's Terms of Use. Your use of this site and your provision of Personal Information to the Site means that you have reviewed the Terms of Use and this Privacy Policy, and you agree that (i) we may collect, use, and disclose your Personal Information in accordance with this Policy, and (ii) we may send commercial electronic messages to you using the electronic contact information (such as an email address) that you have provided through this site. If you do not agree with these terms, you may not use this site, and are requested not to provide any Personal Information through this site.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at networkadvertising.org.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com

- Google: https://www.google.com

- Bing: https://advertise.bingads.microsoft.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any amendments will be posted on the Site and the effective date the Policy was revised will be indicated at the bottom of this page. The revised Policy will apply to information collected from the date that the revised Privacy Policy is posted and to information held by the Site at the time of amendment.

LINKS TO OTHER WEBSITES

This Site may contain links or references to other websites. Please be aware that the Site does not control other websites and that this Privacy Policy does not apply to those websites. We strongly advise you to read the privacy policy of every website you visit.

MINORS

The Site is not intended for individuals under the legal age within your jurisdiction.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@krazevape.com or by mail using the details provided below:

Kraze

[Re: Privacy Compliance Officer]

2930 14th Ave, Markham, ON, Canada. L3R 5Z8

Effective date: January 30th, 2024