When shopping for Kraze products as usual, you will see two options (One-time purchase or Subscribe & save 20%). Select the Subscribe and save option and add items to your cart as usual.

Yes! Visit your subscription portal, click the ‘Upcoming Orders’ tab, and find the subscription you want to skip. Click the skip button. Regular deliveries will resume in the following month.

Visit your subscription portal, click the ‘Subscriptions’ tab, and find the active subscription you want to cancel. Click the subscription, scroll to the bottom of the page and click ‘Cancel Subscription’. We are sorry to see you leave the subscription program! Please contact Kraze's customer service team if there is anything we can help you with.

Yes! Visit your subscription portal, click the ‘Subscriptions’ tab, and find the inactive subscription you want to restart. Click on the subscription and click the ‘Reactivate’ button.

Every 30 days, your card will be charged before your subscription items are sent out for delivery. Your payment is stored securely. If you need to change your payment info, visit your subscription portal and click on the ‘Payment Info’ tab to add or remove payment methods.

Yes! Visit your subscription portal and click the ‘Shipping Addresses’ tab. From there, you can add or remove shipping addresses. Please note: Kraze cannot deliver to PO boxes. Subscription deliveries are shipped through FedEx. Visit the Shipping information page for more info.

Yes! You can substitute any item in your subscription. Visit your subscription portal and click ‘Subscriptions’ tab. From there find the subscription you want to alter and click on the product you want to swap. Scroll down and click the ‘swap product’ button. Browse through the available products and select the item you would like to substitute for.

We are sorry one of the products in your subscription is not available right now! If you have an upcoming delivery with one or more out-of-stock items you will receive a notification email a few days before your card is charged. You can either swap the out-of-stock item for one that is available, or you can skip your delivery for that month.

No problem! Visit your subscription portal and click the ‘Subscriptions’ tab. Find the subscription you would like to add to and click the ‘Add Items’ button. Browse for the products you would like to add, click the item select the quantity, shipping address, and shipping date then click ‘Add a Product’.

No, subscription purchases cannot combine with any other Kraze discount or promotion.